Patient Rights & Responsibilities

Patient Rights

Patients have the right to fair treatment, regardless of race, religion, gender, sexual orientation, ethnicity, age, or disability.
Patients have the right to have their treatment and other patient information kept private. Only where required by law may records be released without patient permission.
Patients have the right to receive care in a timely fashion.
Patients have the right to information in a language they can understand.
Patients have the right to have a clear explanation of their condition and treatment options.
Patients have the right to information about APEX Behavioral Health Dearborn PLLC, its practitioners, services, and role in the treatment process.
Patients have the right to ask their provider about his or her experience, training, and educational background.
Patients have the right to freely file a complaint and learn how to do so.
Patients have the right to know their rights and responsibilities in the treatment process.
Patients have the right to list certain preferences in a therapist or doctor.

Patients have the responsibility to treat those giving them care with dignity and respect.
Patients have the responsibility to give their therapist or doctor the information needed to deliver the best possible care.
Patients have the responsibility to ask questions about their care to help them understand it.
Patients have the responsibility to follow the treatment plan agreed upon by the patient and their therapist or doctor.
Patients have the responsibility to follow the agreed-upon medication plan, if applicable.
Patients have the responsibility to tell their therapist or doctor and primary care physician about medication changes, including medications given by others.
Patients have the responsibility to keep appointments and call their therapist or doctor as soon as they know they need to cancel. Failure to cancel 24 hours prior to an appointment will result in a $70 no-show fee.
Patients have the responsibility to let their therapist or doctor know when the treatment plan is not working for them.
Patients have the responsibility to pay for any therapist or physician charges not covered by, or collected from, any applicable health care benefits program, including deductibles and coinsurance amounts.
Patients have the responsibility to report abuse.
Patients have the responsibility to openly report concerns about the quality of care they receive to the complaint officer.
Patients have the responsibility to monitor their children’s behavior in the waiting area.

Contact APEX Behavioral Health Dearborn with questions about your care, rights, or responsibilities.