Frequently Asked Questions

What Can I Expect?
Your first appointment will be with one of our mental health clinicians. He/She will complete initial clinical assessment in order to facilitate appropriate intervention/treatment to help you with your issues/problems. He/She will give an idea how long the treatment may last. Please arrive 20 minutes ahead of your appointment, so that you can complete appropriate forms before the assessment.

What do I need to bring with me to my appointment?

  • Driver's License or government issued ID
  • Insurance Cards
  • List of all current, and past medications

Is information I provide confidential?
Yes it is. Both state and federal laws protects your confidentiality. If you request to release information to others, you must sign release of information.

Will My Family Be Involved?
It depends upon your age. If you are minor we always involve parents. If you are an adult, and you wish your family to be part of your treatment, we encourage you to discuss this with your therapist.

Changing Therapist or Psychiatrist
We attempt to match you with the therapist or psychiatrist who will best help you with your problems. However, if it is not a good match, you can request a change. We do encourage you to discuss this with your therapists/psychiatrist first.

Difference Between Mental Health Professionals

  • A psychiatrist is a medical doctor with additional 4-5 years of training in the treatment of mental health and chemical dependency problems.
  • Psychologists have either a masters or doctorates degree in psychology with a minimum of two years experience and are called limited licensed psychologists or licensed psychologists.
  • Clinical social workers have a masters degree in social work majoring in mental health with minimum of two years experience.
  • We carefully select and credential all of our staff.

What happens if I miss my appointment?
If you cannot keep an appointment for any reason, please give us at least 24 hours notice so we can schedule another patient. Otherwise you would be billed for that time because that time is allocated for you, and your insurance does not cover this fee.

How much is my out of pocket cost for an appointment?
If you have insurance, please check with your insurance to see if you have mental health benefits, and how much your co-pay or deductible is. If you provide us with your insurance information we will attempt to find out and give you that estimate. Estimated copay or deductibles will be collected at the time of service.

What payment methods you accept?
Cash, personal check, and most credit cards.

Who is ultimately responsible for payment if insurance does not pay?
We do verify your benefits but if for any reason your insurance company does not pay as estimated it is ultimately your responsibility.

How do I schedule an appointment to see a therapist / psychiatrist?
To schedule an appointment please call 313-271-8170.